Your privacy matters to us. This page explains exactly what data we collect, why we collect it, and how we keep it safe — in plain Philippine English, for every player across the Philippines.
epicwin is a mobile-first online gaming platform serving players across the Philippines. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you register, log in, place bets, or interact with any part of the epicwin platform. It applies to all Filipino players who access our services through a mobile browser or any other supported device. By creating an account and using our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should not use the epicwin platform.
This policy is written in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. We are committed to handling your personal data responsibly, transparently, and in accordance with your rights as a data subject under Philippine law. We review and update this policy periodically, and any material changes will be communicated to you through your registered account or via a notice on the platform.
When you register for an epicwin account, we collect the personal information necessary to verify your identity and comply with our legal obligations. This includes your full name, date of birth, nationality, residential address in the Philippines, mobile number, and email address. You may also be asked to provide a government-issued identification document such as a Philippine passport, driver's licence, or SSS/UMID card for identity verification purposes. We collect this information to ensure that all players on the platform are of legal gaming age and are who they say they are.
In addition to registration data, we automatically collect certain technical information when you use the platform. This includes your device type, operating system, browser type, IP address, session duration, pages visited, and in-app navigation patterns. We also collect transaction data related to your deposits, withdrawals, bets placed, and winnings received. This information helps us maintain the security of your account, detect suspicious activity, and improve the overall performance of the platform for Filipino players.
The personal information we collect is used for a number of clearly defined purposes. First and foremost, we use it to create and manage your epicwin account, process your transactions in Philippine pesos, and deliver the gaming services you have signed up for. We also use your data to verify your identity, confirm your eligibility to play, and comply with our obligations under Philippine anti-money laundering and responsible gaming regulations. Without this information, we would not be able to provide you with a safe and compliant gaming experience.
We may also use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Where you have opted in to receive promotional communications, we may send you information about bonuses, new features, or upcoming events on the platform. You can opt out of marketing communications at any time through your account settings. We do not use your personal data for any purpose that is incompatible with the purposes described in this policy.
epicwin does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification providers, and fraud detection services — but only to the extent necessary for them to perform their specific function. All third-party service providers are contractually required to handle your data in accordance with applicable Philippine data protection laws and our own strict data security standards.
We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so. This includes disclosures required under the Anti-Money Laundering Act, the Philippine Amusement and Gaming Corporation (PAGCOR) regulations, or any valid court order or legal process. In all such cases, we will only disclose the minimum amount of information necessary to comply with the relevant legal obligation.
We retain your personal information for as long as your epicwin account remains active and for a period thereafter as required by applicable Philippine law. In most cases, transaction records and identity verification documents are retained for a minimum of five years following account closure, in line with anti-money laundering regulations. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you. If you wish to request the deletion of your account and associated data, you may contact our support team, subject to any overriding legal retention obligations.
As a Filipino player and data subject under the Philippine Data Privacy Act, you have a number of important rights in relation to your personal information. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your data in certain circumstances, and the right to request the erasure of your data where there is no longer a lawful basis for us to retain it.
To exercise any of these rights, you may contact our support team directly through the live chat feature on the platform or by sending a written request to [email protected]. We will respond to all data subject requests within the timeframes required by Philippine law. Please note that some requests may be subject to identity verification before we can process them, to ensure that we are responding to the correct account holder and not disclosing your data to an unauthorised third party.
epicwin uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the platform is being used. Cookies are small text files stored on your device that help us recognise you when you return to the platform and maintain the security of your session. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period of time. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of the platform.
We do not use cookies to serve third-party advertising or to track your activity across other websites. The data collected through cookies is used solely to operate and improve the epicwin platform for Filipino players. For more information about the specific cookies we use and how to manage them, please contact our support team.
We take the security of your personal information very seriously and have implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include industry-standard encryption for data in transit and at rest, strict access controls limiting who within our organisation can view your personal data, and regular security audits of our systems and processes. Our support and technical teams are trained in data protection best practices and are required to handle all player data with the highest level of care and confidentiality.
While we do everything reasonably practicable to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone else. If you ever suspect that your epicwin account has been accessed without your authorisation, please contact our support team immediately so that we can take prompt action to protect your account.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable Philippine law. When we make material changes to this policy, we will notify you through your registered account or by posting a prominent notice on the platform. The date at the top of this page will always reflect when the policy was last updated. We encourage you to review this policy periodically so that you remain informed about how we are protecting your personal information. Your continued use of the epicwin platform after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way epicwin handles your personal data, please do not hesitate to get in touch. Our support team is available 24/7 via live chat on the platform and can assist with all data-related enquiries. You may also send a written request to [email protected]. For questions about your rights under the Philippine Data Privacy Act, you may also contact the National Privacy Commission of the Philippines directly. We are committed to resolving all privacy concerns promptly and transparently.
Our support team is available around the clock to help Filipino players with any privacy concerns, account queries, or data requests.